Hand Engine software updates and premium support

With StretchSense, every glove purchase includes a perpetual Hand Engine software license and one year of software updates and premium support. StretchSense customers can purchase additional years to continue to enjoy the best of StretchSense.

If you bought gloves here

Your subscription got you all this.

December 2020	StretchSense native integration in Xsens MVN (released by XSens as part of MVN)
March 2021	Hand Engine 1.1.0 launched Save files as FBX Vicon timecode sync 80% reduction in CPU load stream data from tde glove into Hand Engine across your network Hybrid mode launched
July 2021	Hand Engine 1.2.0 announced Expanded time-code options for optical systems (OptiTrack added and Vicon improved) Express Mode performance enhancements More options for studios running Hand Engine across a network to MVN Adjust frame rates when recording to FBX using industry standard settings Auto jam sync wirelessly over the network
August 2021	Hand Engine 1.3.0 announced Express Mode performance enhancements Gesture control with Pose ID Browser-less UI Improved retargeting in post workflow (Hand on Full Body FBX)
October 2021	Hand Engine 1.4.0 announced Gesture control Unreal support Performer based UX enhancements Guided calibration in Express Mode Hand Engine Launcher released Express Mode performance enhancements
November 2021	Hand Engine 1.5 announced Calibration tuning Batch back-up recovery Single license type Express Mode performance enhancements
June 2022	Vicon automates StretchSense retargeting in Shogun Post (released by Vicon as part of Shogun Post) customizable scripts for importing StretchSense data in Shogun Post 1.8
July 2022	Hand Engine 2.0 Streamlined workflows for speedy setup Simplified interface for clarity
August 2022	Hand Engine 2.1 Calibration tuning for the MoCap Pro Fidelity UI improvements
October 2022	Hand Engine 2.2 Improvements to event triggering with Gesture Control Pose Editor User Experience has been improved and Gizmo has been added to Pose Editor Hand Model Skin Tone Selector Remapping workflow improvements

What's included in your subscription?

Explore our premium support and standard support offerings. Our new support model gives you the choice to select the level of assistance that suits your needs. Scroll down to explore detailed information about our premium and standard support options, and feel free to contact us for any further queries support@stretchsense.com.

Standard support
included as standard

Premium support
$1,490/Year

Access to Knowledge Base

Access to comprehensive guides and troubleshooting tips. This self-service resource empowers you to find answers to common questions and overcome challenges independently.

Tutorial Videos

These videos provide step-by-step instructions, best practices, and tips to help you make the most out of our products.

1-year Warranty

Enjoy the peace of mind that comes with our standard warranty terms, ensuring that your StretchSense product is protected against any manufacturing defects or malfunctions.

One-on-One Assistance

Dedicated face-to-face assistance from our experts to help troubleshoot any issues and guide you through challenges to resolution.

24/7 Access with Fast Response Times

Round-the-clock access to the StretchSense support team. This means that whenever you require urgent responses, have questions, concerns, or need assistance, our team is there to help.

Hand Engine Software Updates

StretchSense gloves come with one year of software updates. After that you can access the latest and best version of Hand Engine by purchasing a subscription. Find out more below.

If you choose not to renew your subscription, when your subscription expires you will still have a perpetual license for the Hand Engine versions that were available at the time your support contract lapsed. If you have any questions, please contact support@stretchsense.com.

Discover StretchSense's support options

Explore our premium support and standard support offerings. Our new support model gives you the choice to select the level of assistance that suits your needs. Scroll down to explore detailed information about our premium and standard support options, and feel free to contact us for any further queries support@stretchsense.com.

Why premium support?

Premium support offers everything in standard support plus several other benefits that can positively impact your workflow and experience with StretchSense. Whether you have advanced technical requirements, need urgent assistance, or simply prefer a higher level of support, choosing premium support ensures that you receive assistance where you need it.

24/7 Access: With premium support, you have round-the-clock access to the StretchSense support team. This means that whenever you have questions, concerns, or need assistance, our team is there to provide timely and personalized support.
Hands- on One-on-One Assistance: You’ll have dedicated assistance from our experts to help troubleshoot any issues, guide you through challenges, and provide tailored solutions to meet your specific needs.
Urgent Response Time: If you require urgent responses to your inquiries, premium support ensures that your requests receive top priority. Our team understands the importance of quick resolutions, helping you minimize any downtime or disruptions in your workflow.
Hand Engine Software Updates: You will have access to any software updates and upgrades available.
Peace of Mind: With premium support, you can have peace of mind knowing that you have reliable and dedicated support at your disposal. This enables you to focus on your creative projects, knowing that any technical issues will be promptly addressed.

What would you get with standard support?

At StretchSense, we understand that not all our customers require top tier support. Which is why our standard support, is perfect for customers who prefer self-guided assistance and don’t require immediate one-on-one support.

Access to Knowledge Base: Gain access to our comprehensive knowledge base, filled with in-depth articles, guides, and troubleshooting tips. This self-service resource empowers you to find answers to common questions and overcome challenges independently.
Tutorial Videos: Explore our library of tutorial videos that cover various topics related to our technology. These videos provide step-by-step instructions, best practices, and tips to help you make the most out of our products.
Standard Warranty Terms: Enjoy the peace of mind that comes with our standard warranty terms, ensuring that your StretchSense product is protected against any manufacturing defects or malfunctions.

Remember, if at any time you require a more personalized and hands-on support experience, you can easily upgrade to our premium support option.